Every Customer Conversation, One Accountable System.
OmniSupport is a standalone service desk for support teams that need omnichannel ticketing, enforceable SLAs and self-service — from $25 per agent / month.
42%
Average drop in first response time
3x
More tickets resolved by self-service
99.9%
Platform uptime commitment
Helpdesk Capabilities
Omnichannel Inbox
Email, web forms, live chat, WhatsApp and phone logs collapse into one threaded agent workspace.
SLA Automation
Priority-based first response and resolution targets with escalation rules, pause windows and breach alerts.
Smart Routing
Assign tickets by skill, language, product line or workload, with round-robin and on-call rotations.
Knowledge Base
Public and internal article libraries with suggested answers surfaced inside the reply editor.
Customer Portal
Branded self-service portal where customers raise, track and reopen tickets without emailing an agent.
Automation & Macros
Triggers, canned replies and workflow rules that close repetitive tickets without agent effort.
CSAT & Analytics
Live dashboards for SLA compliance, first response time, backlog ageing and satisfaction scoring.
Audit & Compliance
Full ticket audit trail, role-based permissions and data residency options shared with Fortress Compliance.
Inside OmniSupport
A workspace built for agents, and reporting built for the people accountable for service quality.
Support Levels
Standard
Business-hours coverage, next-business-day response, in-app and email support channels.
Advanced
Extended hours, 4-hour response target, quarterly configuration reviews and integration assistance.
Priority 24/7
Round-the-clock coverage, 15-minute response target and a named customer success manager.
Talk to the OmniSupport Team
Tell us about your channels, agent count and SLA obligations. A support solutions specialist will send a tailored walkthrough and rollout plan within one business day.
- ✓ 30-day guided pilot on production-grade infrastructure
- ✓ Migration from Zendesk, Freshdesk, Jira Service Management or shared inboxes
- ✓ SLA and escalation policies configured with your team